Frequently Asked Questions
Everything you need to know about your next favorite accessory.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Are the bags made from sustainable materials?
Yes, we prioritize eco-friendly fashion. Many of our bags are crafted from recycled fabrics and high-quality vegan leather to minimize our environmental footprint.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
Do you offer a warranty on your products?
Every My Fox Bag purchase includes a 12-month limited warranty covering manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.